Oorva Guest Policy

By booking a cultural experience on Oorva, you agree to the following terms. These ensure a fair and safe experience for both guests and hosts.

1. Booking & Confirmation

• Bookings are confirmed only after payment is completed through the Oorva platform
• Guests must review all details (time, location, inclusions) before confirming
• All experience details will be provided via email confirmation and in-app notifications

2. Cancellation & Refunds

Guest Cancellations

• 48+ hours before experience → 75% refund
• 24–48 hours before experience → 50% refund
• Less than 24 hours → No refund

Host Cancellations

• Guests will receive a full refund
• Oorva may assist in rebooking with another host
• Alternative experiences will be offered when possible

3. Payments

• All payments must be made via the Oorva platform
• No direct/offline payments are permitted
• Prices are inclusive of all charges mentioned in the listing
• Payments are processed in Indian Rupees (INR) through secure gateways
• Refunds will be processed within 7-14 working days to the original payment method

4. Code of Conduct

• Guests must arrive on time and follow host instructions
• Respect towards hosts, fellow guests, and local culture is mandatory
• Offensive behavior, discrimination, or harassment will not be tolerated
• Guests under 18 must be accompanied by a responsible adult, unless otherwise specified
• Photography restrictions must be respected if specified by the host

5. Safety & Responsibility

• Guests are responsible for their own conduct during the experience
• Hosts will provide a safe environment, but guests must follow all safety guidelines
• Oorva is not liable for personal injury, loss, or damages beyond the scope of the experience
• Guests should inform hosts of any medical conditions or dietary restrictions before the experience

6. Experience Guidelines

• Arrive at the specified location 15 minutes early
• Bring any required items mentioned in the experience description
• Inform the host immediately if you're running late
• Follow cultural etiquette and dress codes as specified
• Ask questions and engage respectfully with the cultural experience

7. Disputes & Support

• Any concerns must be reported to Oorva within 24 hours of the experience
• Refunds or resolutions will be handled after review by Oorva
• Oorva's decision will be final in case of disputes
• Support is available via email at hello@oorva.com or through the in-app chat

8. Privacy & Data Protection

• Guest contact information may be shared with hosts for experience coordination
• Personal data will be handled as per Oorva's Privacy Policy
• Guests can request account deletion with 15 business days processing time

9. Legal Framework

• These terms are governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu
• Terms may be updated periodically with notification to users

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For questions or support, contact us at hello@oorva.com

Last updated: September 24, 2025